Find answers to common questions, learn how to use the app, or reach our team directly. We respond to support emails within 1–2 business days.
TimeBook is a service booking app for Mongolia. Browse and reserve appointments at salons, beauty services, auto services, education centers, government offices, and more — all from one place.
The app is operated by Testa Group LLC and is available in Mongolian and English.
Open the app and explore services available in your area. You can search by category — beauty, auto, education, government — or by location.
Tap any service to see photos, descriptions, ratings, prices, and available time slots.
To reserve a time, you'll need an account. Sign in or register from the Profile tab when you're ready to book.
Choose a time slot, confirm your details, and complete payment if required. You'll receive a confirmation.
Go to the Booking tab to view, modify, or cancel your upcoming and past appointments.
No. You can browse services, view details, prices, and ratings without an account. An account is only required when you want to book an appointment, save favorites, or manage your bookings.
Tap the Profile tab and choose Sign in. You can register with your phone number or email address, or sign in with Apple.
Open the Booking tab, select the booking you want to cancel, and tap Cancel. Cancellation policies vary by service provider — please check the booking details for specific terms.
Payments are processed securely through licensed payment platforms. We don't store your full card details on our servers. For full details, see our Privacy Policy.
Open the app and go to Profile → Delete account. Confirm the deletion when prompted. This will permanently remove your account and all associated personal data from our systems.
If you have active bookings, please cancel or complete them before deleting your account.
TimeBook is available in Mongolian and English. You can change the language anytime from Profile → Change language.
First, try closing and reopening the app. If the problem persists, make sure you're running the latest version from the App Store. If the issue continues, please email us at carely@timebook.mn with:
• A description of the problem
• Your device model and iOS version
• Steps to reproduce the issue
• A screenshot or screen recording if possible
If you encounter a service listing that violates our terms or feels inappropriate, please email us at carely@timebook.mn with the service name and a brief description. We review all reports within 48 hours.
Yes. We use SSL encryption, access controls, and comply with the Law of Mongolia on Personal Data Protection and ISO 27001 standards. Read our full Privacy Policy for details.
Can't find what you're looking for? Reach out directly — we read every message.